Everything you need to know about the new eShop

 

Why a new eShop?

There are many reasons for this. We have improved the user interface on our eshop to create an elevated experience. We’ve also enhanced some of the key functionality to provide an easier way to navigate and shop for your favorite products:

• Search engine expanded to include more information: product reference, name and description, keywords, etc.
• Product filters: you will save time and quickly find products thanks to new filters such as machine compatibility for your ink cartridges, format and color for your envelopes and much more!
• Mail machine packs which include compatible consumables and supplies with the possibility of adding/removing them in one click in the basket
• Creating lists of your favorite products and being able to add them to your cart with one click

Will my login information – identifier and password – change?

Your login information does not change: you keep the same username and password as on the previous eShop. They are also the same as for the connection to MyQuadient.com

Are my past orders visible in the new eShop?

Orders placed in the old eShop are processed but are not visible in the new eShop. To obtain status of an order no longer visible, please chat with us online or contact us at 1.800.636.7678.

Will my payment options change?

All payment options previously available in our old eShop will be available today.

I’m receiving an error message stating phone number is required. How do I add this?

Add your name and phone number to the address selected by clicking the “Edit ship to recipient” link below the address. Please ensure the full 10-digit number is listed without special characters when adding.

I did not receive a shipping notification and can’t see a shipping tracking number on my order. Where can I find this?

We are working hard to improve our user experience. In the near future we will be enhancing the order status experience by sending email notifications upon shipment and embedding order tracking information in your order history. Order status can be obtained on the eshop by viewing if an order is “Shipped”. For further tracking information, please chat with us online or contact us at 1.800.636.7678.

I cannot see all of my available shipping and billing locations when proceeding to checkout. How can I obtain access to all locations?

The eShop platform works with your MyQuadient account to ensure only those locations available under User Management permissions are visible. Please visit your User Management settings within MyQuadient or contact your local administrator to provide any missing location access.